Changing your booking
Use your client portal to cancel or reschedule your appointment, or contact us if you need assistance. Cancellation fees and notice periods are set out in the booking terms.
If there is a problem
Please contact us with the date of your appointment and a brief explanation of the issue. We will discuss what happened and the appropriate next step. Please do not send sensitive health details in an email enquiry.
Your consumer rights
Your rights under Australian Consumer Law are not removed by our booking conditions. Where a consumer guarantee applies and has not been met, the remedy depends on the circumstances. Contact us to discuss the issue; you can also read the ACCC’s information about consumer rights and guarantees.